Refund Policy

Overview

ScanTrade provides digital services and software on a subscription basis. By subscribing you acknowledge that the Service is digital in nature and that access begins immediately upon payment.

Immediate Start of Service

When you subscribe to any ScanTrade plan, access to the Service begins immediately after your payment is confirmed. Because the digital service commences right away, your statutory right of withdrawal (cooling-off period) may not apply or may be waived upon purchase, as permitted by applicable consumer protection law.

No Partial Refunds

Subscriptions are billed on a recurring basis (quarterly or yearly). If you cancel your subscription, it remains active until the end of the current billing period. We do not provide partial refunds for unused time in a billing period unless required by applicable law.

Refund Eligibility

Refunds may be considered on a case-by-case basis in the following exceptional circumstances:

• A verified technical issue on our end prevented you from accessing the Service for a substantial portion of your billing period, and we were unable to resolve it.
• You were charged in error (for example, a duplicate charge).
• A refund is required by applicable consumer protection law in your jurisdiction.

Overage Charges

Overage charges (scans beyond your plan's included credits) are billed based on actual usage and are generally non-refundable once usage has been consumed. If you believe an overage was charged in error, contact us within 30 days of the charge.

Trials

Trial access periods are provided as a courtesy and are non-refundable. If a trial converts to a paid subscription, standard refund terms apply from the date of the first paid charge.

How to Request a Refund

To request a refund, contact us at support.scantrade@gmail.com with your account email, the amount charged, the date of charge, and a brief description of the issue. We will review your request and respond within 5 business days.

Cancellation

You may cancel your subscription at any time through your account settings or via the billing portal. Cancellation stops future charges but does not generate a refund for the current period. You retain access to the Service until the end of the paid billing period.

Payment Processor

Payments are processed by Stripe. Refunds, where approved, are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted to this page with an updated date. Continued use of the Service after changes constitutes acceptance.

Contact

For billing or refund inquiries: support.scantrade@gmail.com